Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AutoGoods365 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://autogoods365.com/autogoods365-sta
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good ball and works well
parfait
très bon
GOOD price and fast delivery. difficult to read screen in sunlight.
Good quality so far total satisfaction
Excellnt seller. Very good charger.
good product, as specified in the description
To try
Works perfectly!
Ambalat necoreslunzator, agoutia to ajuns Deteriorata. Produsul stop ok, functioneaza corespunzator La Prima Incare Dar are CEVA problem cu display-ul, Nu afisaza bine.
Charger received on time, (France) and well packed... for the moment, no problem with it. On the menu side, the procedure is a bit tiresome to change the charging current (you have to press pendant 3-second plus on the button several times), but it does its job well, load properly and does not heat. The information indicated corresponds to that of my car, a Hyundai Kona EV.39kw. Otherwise, the format is nice and it slips easily and discreetly into a corner of the chest. I would conclude on the fact that the device is very good for its price, I got it at 63euros without bag. In short, I recommend the item and the seller.
Good
Delivery to Romania in 2 weeks. Good price! Good parameters for charging. Reseller recomended
It arrived ahead of time in good condition. The product looks OK as described
Good
All positive. Arrived earlier than expected, fully functional.👍🏻
Only tested once but delivers perfectly. Load at 3,1 or 3 kW/h and do not overheat. Highly recommended
Works perfectly, charging 3,0 kwh
Good Good Good Good Good Good Good Good Good Good Good Good Good
A produs foarte bun. To ajuns repide, puțin peste 2 săptămâni. Cutia cam șifonată de la transport. This conform cu describes. Funcționează foarte bine.
Very good product
The product was exactly what I ordered. arrived on time Excellent service
As described, fast delivery